Everything you need to know before your appointment.

At Citrine Extension Lounge, we’re committed to creating a seamless, elevated experience for every guest.

To ensure the highest level of care and consistency, we’ve outlined a few key policies that help us honor your time, our team’s expertise, and the intentional environment we’ve created. We kindly ask that you review the following before your visit — so you can relax, feel confident, and fully enjoy your time with us.

Appointment Changes & Cancellations

If you need to reschedule or cancel your appointment, kindly notify us at least 48 hours in advance to avoid a rebooking fee.

  • Late Arrivals: If you arrive more than 15 minutes late, we will complete as much of your service as possible within your remaining time. Full service pricing still applies.

  • Late Cancellations: Cancellations made less than 48 hours before your appointment will incur a $50 fee per service. This fee must be paid before booking your next appointment. Clients with more than three late cancellations will be moved to “day-of” scheduling only.

  • No-Shows: Unfortunately, clients who do not show up for their appointment will no longer be able to book with any Citrine employees.

Satisfaction Policy

If you are not completely satisfied with your service, we’re happy to make necessary adjustments within 7 days of your original appointment.
Please note:

  • Adjustments do not include changes in style or color from your initial consultation.

  • Adjustments are not available if any at-home or third-party alterations were made.

Extension Clients

All new extension clients must book a consultation first. During this appointment, we will:

  • Assess your natural hair density and texture

  • Determine the ideal method for your hair goals

  • Review your lifestyle, maintenance needs, and hair care routine

A non-refundable retainer is required at the time of your consultation to secure your extension appointment.

  • No-Shows for Extension Appointments: You will not be allowed to rebook.

  • Cancellations & Late Arrivals: The same policies listed above apply.

At any move-up or maintenance appointment, if we find the extensions have not been properly cared for, we reserve the right to remove them. In this case, they will not be reinstalled, and the original service fee still applies.